Your safety & well-being

With varying government restrictions in different parts of the UK, we’re constantly reviewing our hotel and restaurant policies to ensure we operate in line with these. With this in mind, please ensure you check the guidance or regulations applicable to you before travelling. For more information, please click here for current details outlined by the government regarding COVID-19.

Coronavirus (COVID-19): Update

Here at the Waterloo Hub Hotel & Suites, the safety, comfort, and well-being of you and our team is our main priority. Therefore, we have acted, in line with government guidance, to ensure that you have a safe and enjoyable stay at our Hotel. We’re continuing to deliver the highest standards of cleanliness across all of our hotels and introducing an increased frequency of cleaning for high touch areas.

We’re committed to ensuring every area of our hotels is cleaned to the highest standards and that’s why we work with external Health & Safety consultants Saeker. To give you peace of mind when you stay with us we’ve also introduced additional measures such as more frequent cleaning of communal areas, adding a safety seal to rooms post-cleaning, and allowing 72 hours between each room use. To find out more about Saeker you can visit saeker.co.uk

We are constantly monitoring and following the changes in recommendations and guidelines of the local government and health authorities, to continue working towards providing the best service possible while ensuring the safety of our guests.

Here are some of the changes we have made

• Cashless service – only Contactless & credit card payments are accepted, to reduce unnecessary contact
• To limit contact, we have introduced a self-check-in Kiosk. This means, if you have a pre-paid reservation, you can check in without the assistance of our ambassadors. You will need a reservation number starting with WHH. If you do not have this, you can contact our team via phone or email to obtain it. We also offer our guests the option of both check-in and check-out online.
• Hand sanitisers are available in all public areas, and all surfaces are regularly wiped down and disinfected.
• Room seals will indicate your room has been cleaned and no one has entered since being cleaned.
• Our breakfast service will consist of pre-packed boxes comprising a continental style breakfast
• Snacks, drinks and takeaway hot coffee will still be available to purchase on a cashless basis.
• You can order through Deliveroo or Uber Eats delivery, just ask them to pop it in the designated area for contact-free delivery. Remember to keep an eye on your app so you know when it has arrived.
• Our linen undergoes a high-temperature cleaning process and is laundered to the highest standards.
• If you require Housekeeping services, please let the reception know by dialling 0 on the phone. Please note; the room should be vacant at the time of cleaning.

Our cancellation policy

We are constantly updating our global cancellation policy to reflect the most recent developments related to COVID-19 and any official travel or meeting restrictions, suspensions, quarantines or lockdown measures announced by governments worldwide. Our aim is to offer you as much flexibility and planning comfort as possible

Individual reservations

– Free modifications subject to availability and/or any rate differences
– Free cancellations for arrivals up until 29/07/2020.

– Free modifications up to 24 hours before the arrival date. Any modifications are subject to availability and/or any rate differences
– Free cancellations up to 24 hours before arrival date
○ This includes reservations on advanced purchase rates described as noncancelable
○ If a deposit has been paid, the amount will be refunded to the payment method used (or maybe in the form of vouchers or credit, where required by local regulations)

Bookings made through travel agencies

– Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments. We are unable to make changes to bookings through travel agencies.

If you have any questions then please do contact us

T: +44 (0)20 7922 1331
E: info@waterloohubhotel.com

Given the high volume of inquiries, it may take longer than usual for our teams to respond.