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In this policy Waterloo Hub Hotel Ltd and its affiliated companies, as they may exist from time to time.
In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address, phone number, IP address and that is not otherwise publicly available and is not part of your work identification.
It also includes information on guest preferences and usage, when such information is supplied to or recorded by the Waterloo Hub Hotel in the course of transacting business with an individual.
The Privacy Protection Policy does not apply to information regarding the Waterloo Hub Hotel Ltd corporate customers. However, such information is protected by other Waterloo Hub Hotel Ltd policies and practices and through contractual arrangements.
When making a reservation or using Waterloo Hub Hotel services, it is necessary to have information to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number, expiration date, and language preference. It may also include if you choose to share that information with us, your preferences regarding the delivery of your services such as the type of room, type of bed, and the like.
We also offer exclusive discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth to verify this upon check-in.
The Waterloo Hub Hotel is a hotel located in London, UK. Your personal information is shared with employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction.
From time to time, we offer packages or other services that involve third parties. If you are partaking in such a package or service, your
personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
The Waterloo Hub Hotel Ltd may use the information you provide to send you offers and information about the Waterloo Hub Hotel services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to Waterloo Hub Hotel Ltd which will manage the distribution.
All data collected through the process of a booking or transactions will be kept for 6 years accordingly to the tax legislation requirement, with the exception of digital Credit Card details which are automatically erased 24 hours after check out. Physical credit card details will be destroyed within two weeks following check out.
Information provided to us in such a fashion will be used solely to record your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, to recognise employees for excellence of service delivery and for developing improvements in service delivery.
To sign up for this service, we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. Based on the lawful basis of consent, you are required to opt-in if you would like to receive our newsletter and offers. By opting in you give your consent for us to keep your data for six years. You may unsubscribe at any time using the link provided on every e-mail message, and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect. Such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
We disclose personal information only in these limited circumstances:
Any such disclosure of a guest’s personal information by the Waterloo Hub Hotel to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.
You are always free to refuse to provide personal information to us. However, in either case, this may limit our ability to serve you.
If you have questions or concerns about our privacy practices or wish to request in respect of your personal information, please contact our marketing department at GDPR@hotelwaterloo.com or if you prefer by writing to us at:
Waterloo Hub Hotel Ltd
54 Kennington Road