With varying government restrictions in different parts of the UK, we’re constantly reviewing our hotel and restaurant policies to ensure we open and operate in line with these. With this in mind, please ensure you check the guidance or regulations applicable to you before traveling. For more information, please click here for current details outlined by the government regarding COVID-19.
Coronavirus (COVID-19): Update
Here at the Waterloo Hub Hotel & Suites, the safety, comfort, and well-being of you and our team is our main priority. Therefore, we have acted, in line with government guidance, to ensure that you have a safe and enjoyable stay at our Hotel. These changes include the introduction of social distancing measures in hotels, the provision of hand sanitiser plus safety screens, and limiting lift usage. We’re also continuing to deliver the highest standards of cleanliness across all of our hotels and introducing increased frequency of cleaning for high touch areas.
We’re committed to ensuring every area of our hotels is cleaned to the highest standards and that’s why we work with external Health & Safety consultants Saeker. To give you peace of mind when you stay with us we’ve also introduced additional measures such as more frequent cleaning of communal areas, adding a safety seal to rooms post-cleaning, and allowing 72 hours between each room use. To find out more about Saeker you can visit saeker.co.uk
We are constantly monitoring and following the changes in recommendations and guidelines of the local government and health authorities, to continue working towards providing the best service possible while ensuring the safety of our guests.
Here are some of the changes we have made
Cashless service – only Contactless & credit card payments are accepted, to reduce unnecessary contact
To limit contact, we have introduced a self-check-in Kiosk. This means, if you have a pre-paid reservation, you can check-in without the assistance of our ambassadors. You will need a reservation number starting with WHH. If you do not have this, you can contact our team via phone or email to obtain it. We also offer our guests the option of both check-in and check-out online.
Be greeted by our ambassadors through a safety screen at the front desk, this is for extra protection for our guests and team.
Hand sanitisers are available in all public areas, and all surfaces are regularly wiped down and disinfected.
Lift usage will be limited to 1 person or household at a time
Room seals will indicate your room has been cleaned and no-one has entered since being cleaned.
Our breakfast service will consist of pre-packed boxes comprising a continental style breakfast
Snacks, drinks and takeaway hot coffee will still be available to purchase on a cashless basis. Our Contactless limit is 45GBP.
You can order through Deliveroo or Uber Eats delivery, just ask them to pop it in the designated area for contact-free delivery. Remember to keep an eye on your app so you know when it has arrived.
Our linen undergoes a high-temperature cleaning process and is laundered to the highest standards.
If you require Housekeeping services, please let the reception know by dialing 0 on the phone. Please note; the room should be vacant at the time of cleaning.
Our cancellation policy
We are constantly updating our global cancellation policy to reflect the most recent developments related to COVID-19 and any official travel or meeting restrictions, suspensions, quarantines or lockdown measures announced by governments worldwide. Our aim is to offer you as much flexibility and planning comfort as possible
– Free modifications subject to availability and/or any rate differences
– Free cancellations for arrivals up until 29/07/2020.
– Free modifications up to 24 hours before the arrival date. Any modifications are subject to availability and/or any rate differences
– Free cancellations up to 24 hours before arrival date
○ This includes reservations on advanced purchase rates described as noncancelable
○ If a deposit has been paid, the amount will be refunded to the payment method used (or maybe in the form of vouchers or credit, where required by local regulations)
Bookings made through travel agencies
– Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments. We are unable to make changes to bookings through travel agencies.
If you have any questions then please do contact us