What are the check-in & check-out times?

Check-In is available from 14:00 and Check-Out is available until 11:00

What time is reception open until?

Our reception is open 24 hours a day

Is it possible to check-in early?

We cannot guarantee an early check-in but we do our best to accommodate and will allocate the first room available for you. Guests have the option to guarantee an early check-in by prebooking for an additional fee of £15.

How can I check-in online?

To save time at check-in, you can complete your registration card online. This allows guests to simply collect their key upon arrival and head straight to your room.

You will have received a link within your booking confirmation email which provides you access to our guest companion system this allows you to both check-in or check-out online as well as amend your booking, you can access our guest companion system at any point before, whilst you are staying with us and after.

To check-in online visit the guest companion system and complete your online registration form, once this is completed you will then receive an email one hour prior to check-in this will allow you to complete your online check-in. You will then receive an email confirming that your online check-in was successful and all you need to do is collect your key at reception.

Click here to access our guest companion system

Is it possible to check out after 11am?

​You can request a late checkout and keep your room until 2 pm for a fee of £15.

How can I check-out online?

Checking out online offers you the option of a contact-free checkout allowing you to skip the queues at the reception desk in the morning and settle your bill to include any extras that you may have consumed throughout your stay.

You will receive an email from us one hour before your check-out is due to take place. The email will provide you with a link giving you access to our guest companion system which will allow you to settle your bill. You will then receive an email confirming that your online check-out was successful and all you need to do is drop off your key at reception.

Location & Transport

What is the closest train station?

The nearest tube station’s to our Hotel is the Lambeth North Station which is a 4-minute walk and Elephant & Castle tube station is a 12-minute walk.

The nearest major railway station is Waterloo Station which is a 10-minute walk.

In need of train tickets?

Click here to start planning your journey.

How do I get to the hotel from the Airport?

Our hotel is a 35 minute train journey from London City Airport and an hour and 10 minute train journey from both Heathrow and London Luton Airports.


How do I cancel or make changes to my reservation?

If you would like to amend or cancel your booking please check your cancellation terms which can be found on your booking confirmation email, amendments may be subject to a charge. Please contact our reservations team if you have any concerns or questions regarding your reservation +44 (0)20 7922 1331

If you have booked through a third party such as Expedia or please contact them directly to make cancellations or amendments.

I haven't received a booking confirmation, what should I do?

Contact the hotel for assistance with your booking confirmation, our reservations team will be more than happy to help +44 (0)20 7922 1331

What do I do if I lose my reservation number?

Contact the hotel for assistance with your booking confirmation, our reservations team will be more than happy to help +44 (0)20 7922 1331

What is your child policy?

Children of any age are welcome and will need to be accompanied by an adult throughout their stay. All cots are subject to availability. The minimum age for check-in is 18.

Which cards are accepted at the hotel?

American Express, VISA, Master card, Maestro

How do I make a group booking?

When booking more than 5 rooms, different policies and additional supplements may apply. If you would like to discuss this in more detail please contact our team +44 (0)20 7922 1331

Corporate Bookings

How can contact you to discuss corporate rates?

If you would like to discuss corporate bookings please contact our team +44 (0)20 7922 1331

Our Rooms

Do you have accessible rooms?

Our accessible rooms are available on request and subjected to availability.

Do you have family rooms?

Our family rooms host a maximum of 4 guests per room. We can also accommodate a child up to 5 years old sleeping in the same bed or in a travel cot.

Extended Stays

How can I contact you to discuss extended stays?

If you would like to discuss extended stays please contact our team +44 (0)20 7922 1331


Is there ironing facilities?

Irons and ironing boards are available to use in the ironing room.

Is there Tea & Coffee making facilities?

All of our rooms have Tea & Coffee making facilities.

Are there hairdryers in the room?

Each room is fitted with a hairdryer for your convenience.


Can we leave our luggage before check-in time and after check-out?

Yes, we provide free luggage storage to our guests before check-in and after check-out.

Do you offer to store luggage for non-residents?

We can store non-resident luggage for £5/piece.

Car Parking

Do you have a Car Park?

The Waterloo Hub Hotel has onsite parking. The car park is available to guests at a cost of £10 for day use and £20 for overnight. Parking is on a first come first serve basis and is payable via 

I have a discount code where do I provide the code when I book?

All discount codes are only redeemable when booking directly on our website or over the phone with a member of our reservations team. If you are making your reservation on our website you will see a box called code which is where your discount code needs to be entered.

Meeting Rooms

How can I hire your meeting rooms?

Our hotel offers 3 meeting rooms for hire which have everything that you may require to host a successful event. You can either speak directly with our reservations team or you are able to book your meeting room via our online booking system 

Our Digital Travel Companion

What is the digital guest companion system and how can I access it?

Our digital travel companion allows you to manage your reservation via your device. Whether you require information about your upcoming reservation, need to obtain an invoice from a previous stay, or want to learn more about our hotel or services our digital companion makes it simple. The system also enables you to check-in and out online helping you to reduce your time at the reception desk. As well as these useful functionalities you can also add various enhancements to your stay.

You will be provided with a link to our travel companion system (Voyager) within your reservation confirmation and pre-stay emails. You can access our travel companion system at any time pre-stay, whilst you are staying with us, and post-stay.

Coronavirus (COVID-19)

What safety procedures are in place?

The safety, comfort, and well-being of you and our team is our main priority. Therefore, we have acted, in line with government guidance, to ensure that you have a safe and enjoyable stay with us.

We are constantly monitoring and following the changes in recommendations and guidelines of the local government and health authorities, to continue working towards providing the best service possible while ensuring the safety of our guests.

Click here to view all of the new procedures we have implemented to ensure you have a safe and enjoyable time with us.


Where should I direct a complaint?

If you would like to discuss any complaints please contact our team and we will get the hotel manager to contact you to discuss your issue as soon as possible +44 (0)20 7922 1331