What are the check-in & check-out times?

Our reception is available for check-in is available 24 hours a day, and our rooms are serviced per stay or after 7 days of continuous occupation.

Check-Out is available until 11:00

What time is reception open until?

Our reception is open 24 hours a day

Is it possible to check-in early?

We cannot guarantee an early check-in but we do our best to accommodate and will allocate the first room available for you.

Is it possible to check out after 11am?

Unfortunately we cannot offer a later checkout than 11am.


When are housekeeping services available?

Housekeeping is available upon request during your stay

Location & Transport

What is the closest train station?

The nearest tube station’s to our Hotel is the Lambeth North Station which is a 4-minute walk and Elephant & Castle tube station is a 12-minute walk.

The nearest major railway station is Waterloo Station which is a 10-minute walk.

In need of train tickets?

Click here to start planning your journey.

How do I get to the hotel from the Airport?

Our hotel is a 35 minute train journey from London City Airport and an hour and 10 minute train journey from both Heathrow and London Luton Airports.


I haven't received a booking confirmation, what should I do?

Contact the hotel for assistance with your booking confirmation, our reservations team will be more than happy to help +44 (0)20 7922 1331

What do I do if I lose my reservation number?

Contact the hotel for assistance with your booking confirmation, our reservations team will be more than happy to help +44 (0)20 7922 1331

What is your child policy?

Children of any age are welcome and will need to be accompanied by an adult throughout their stay. All cots are subject to availability. The minimum age for check-in is 18.

Which cards are accepted at the hotel?

American Express, VISA, Master card, Maestro

How do I make a group booking?

When booking more than 5 rooms, different policies and additional supplements may apply. If you would like to discuss this in more detail please contact our team +44 (0)20 7922 1331

House Keeping

Are rooms serviced daily?

Our rooms are serviced per stay or after 7 days of continuous occupation

Corporate Bookings

How can we contact you to discuss corporate rates?

If you would like to discuss corporate bookings please contact our team +44 (0)20 7922 1331

Our Rooms

Do you have accessible rooms?

Our accessible rooms are available on request and subjected to availability.

Do you have family rooms?

Our family rooms host a maximum of 4 guests per room. We can also accommodate a child up to 5 years old sleeping in the same bed or in a travel cot.

Extended Stays

How can I contact you to discuss extended stays?

If you would like to discuss extended stays please contact our team +44 (0)20 7922 1331


Is there ironing facilities?

Irons and ironing boards are available to use in the ironing room.

Is there Tea & Coffee making facilities?

Guests can enjoy complimentary tea and coffee in our lounge.


Can we leave our luggage before check-in time and after check-out?

Yes, we provide free luggage storage to our guests before check-in and after check-out.

Do you offer to store luggage for non-residents?

We can store non-resident luggage for £5/piece.

Car Parking

Do you have a Car Park?

The Waterloo Hub Hotel & Suites has an onsite car park which is managed independently by YourParkingSpace. Parking is chargeable and is available on a first-come-first-served basis. You can reserve a parking space by visiting their website. Cashless payments can be made on arrival at reception for those who have not reserved their space.

Please contact for any payment issues relating to the operation of the car park. One of the YourParkingSpace’s customer service team will be able to assist you.

Please note that vehicles and their contents are left at the owner’s risk. We do not responsible for any loss or damage to vehicles or their contents.


Need directions?

The hotel is located at 54 Kennington Road, London, SE1 7BJ and the car park is just off Cosser Street, click here for directions 

Coronavirus (COVID-19)

What safety procedures are in place?

The safety, comfort, and well-being of you and our team is our main priority. Therefore, we have acted, in line with government guidance, to ensure that you have a safe and enjoyable stay with us.

We are constantly monitoring and following the changes in recommendations and guidelines of the local government and health authorities, to continue working towards providing the best service possible while ensuring the safety of our guests.

Click here to view all of the new procedures we have implemented to ensure you have a safe and enjoyable time with us.


Where should I direct a complaint?

If you would like to discuss any complaints please contact our team and we will get the hotel manager to contact you to discuss your issue as soon as possible +44 (0)20 7922 1331