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Welcome to the Waterloo Hub Hotel & Suites
We would like to take this opportunity to thank you for choosing to stay with us at the Waterloo Hub Hotel & Suites.
We aim to provide an exceptional level of care and quality and want to ensure that each and every one of our guests has a personable and memorable experience whilst staying with us. To make sure your experience is both enjoyable and comfortable we have compiled this guest directory which will provide you with everything you may need to know about our hotel and rooms.
David Aylott
General Manager
Our reception is available 24 hours a day and our team will be able to assist you with any questions that you may have. Feel free to call or email them at any time:
Guest Safety, Comfort, and Well-Being
To ensure that all of our guests have a safe & enjoyable stay with us we ask that all guests follow our house rules:
Our Digital Travel Companion
Our digital travel companion allows you to manage your reservation via your device. Whether you require information about your upcoming reservation, need to obtain an invoice from a previous stay, or want to learn more about our rooms or hotel then our digital companion makes it simple. The system also enables you to check-in and out online helping you to reduce your time at the reception desk. As well as these useful functionalities you can also add various enhancements to your stay. You will be provided with a link to our travel companion system (Voyager) within your reservation confirmation and pre-stay emails. You can access our travel companion system at any time pre-stay, whilst you are staying with us, and post-stay.
Breakfast
Sadly due to COVID-19 our restaurant and bar are currently closed. We are sorry for any inconvenience this may cause and look forward to welcoming you back as soon as we feel that is safe to do so.
At this time we cannot provide our traditional breakfast offerings but we have continental “Grab & Go” breakfast & lunch meals available. In reflection of these circumstances, we are allowing guests to consume their own food in our restaurant. Ordering via delivery services such as Deliveroo or Uber Eats is accepted at the hotel, just ask them to pop it in the designated area for contact-free delivery.
Our Restaurant
Whether you fancy waking up to a hearty full English, or a lighter continental selection, you’ll find a great choice of fresh food on offer for breakfast to help get your day off to the best start.
Breakfast is served between 07:00 and 10:30 weekdays and 07:00 and 11:00 on weekends
We offer a range of delicious dishes for dinner to please all palates. Whatever you’re craving, you’ll be spoilt for choice at dinnertime.
Our Bar & Lounge
Relax in our open plan lounge and dining area. Whether you fancy a quick drink with friends, family, or colleagues our bar has a great selection of wines, beers, and spirits to help you unwind after a long day of travel or sightseeing. Our lounge is the perfect place to work away on your laptop or read a great book with one of our craft coffees to hand.
Our bar is open 24 hours a day and room service is also available.
Click here to view our drinks menu
Room Service
Relax and let us deliver breakfast, lunch, dinner, or drinks straight to your room.
Whether you fancy waking up to a hearty full English, or a lighter continental selection, you’ll find a great choice of fresh food on offer for breakfast to help get your day off to the best start.
Breakfast is served between 07:00 and 10:30 weekdays and 07:00 and 11:00 on weekends
We offer a range of delicious dishes for dinner to please all palates. Whatever you’re craving, you’ll be spoilt for choice at dinnertime.
Click here to view our drinks menu
Luggage Storage
We provide free luggage storage to our guests after check-out. We can also store non-resident luggage for £5/piece. Simply speak with a member of our reception team upon departure.
Taxis
Our reception staff is more than happy to order taxis for our guests. The reception will normally call your room once your taxi has arrived.
Wake Up Calls
As Reception is open 24 hours, it is possible to order a wake-up call for any time of day or night.
Car Parking
The Waterloo Hub Hotel & Suites has an onsite car park which is managed independently by YourParkingSpace. Parking is chargeable and is available on a first-come-first-served basis. You can reserve a parking space by visiting their website. Cashless payments can be made on arrival at reception for those who have not reserved their space.
Please contact Support@yourparkingspace.co.uk for any payment issues relating to the operation of the car park. One of the YourParkingSpace’s customer service team will be able to assist you.
Please note that vehicles and their contents are left at the owner’s risk. We do not responsible for any loss or damage to vehicles or their contents.
The hotel is located at 54 Kennington Road, London, SE1 7BJ and the car park is just off Cosser Street, click here for directions
Equipment Available in Your Room
Your room contains the following items:
If you cannot find the item you require then please contact a member of our reception team by dialing zero (0) on the phone in your room.
Wi-Fi Access
Wi-Fi is available throughout the premises.
There is no password required.
If you are experiencing problems with the service please contact Reception by dialing zero (0) on the phone in your room.
Your Rooms Telephone
Direct Dial Number
All apartments have a direct dial number displayed on the telephones. For confirmation of this number please contact reception.
Telephone Charges
Please note that charges may apply when regional, national, international, and mobile calls are made.
Telephone Directory
Dial the following numbers to access these services:
Reception – 0
Outside line – 9
Operator – (9) 100
Directory Enquiries – (9) 118 500
International Operator – (9) 118 505
International Dialing Codes
Australia – (9) 00 61
Belgium – (9) 00 32
Canada – (9) 00 1
Finland – (9) 00 358
France – (9) 00 33
Germany – (9) 00 49
Greece – (9) 00 30
Hong Kong – (9) 00 852
Hungary – (9) 00 36
India – (9) 00 91
Ireland (Republic of) – (9) 00 353
Italy – (9) 00 39
Japan – (9) 00 81
Luxembourg – (9) 00 352
Netherlands – (9) 00 31
New Zealand – (9) 00 64
Norway (9) 00 47
Poland – (9) 00 48
Portugal – (9) 00 351
South Africa – (9) 00 27
Spain – (9) 00 34
Sweden – (9) 00 46
Switzerland – 0 41
USA – (9) 00 1
If you experience any difficulties, please do not hesitate to contact reception by dialing 0
Onsite Car Parking
The Waterloo Hub Hotel & Suites has an onsite car park which is managed independently by YourParkingSpace. Parking is chargeable and is available on a first-come-first-served basis. You can reserve a parking space by visiting their website. Cashless payments can be made on arrival at reception for those who have not reserved their space.
Please contact Support@yourparkingspace.co.uk for any payment issues relating to the operation of the car park. One of the YourParkingSpace’s customer service team will be able to assist you.
Please note that vehicles and their contents are left at the owner’s risk. We do not responsible for any loss or damage to vehicles or their contents.
The hotel is located at 54 Kennington Road, London, SE1 7BJ and the car park is just off Cosser Street, click here for directions
Our Commitment to a Safe & Enjoyable Stay
Here at the Waterloo Hub Hotel & Suites, the safety, comfort, and well-being of you and our team is our main priority. Therefore, we have acted, in line with the government’s guidance, to ensure that you have a safe and enjoyable stay in one of our rooms. As the government guidelines are ever-changing you can click here to view our list of the changes we have made to ensure our guests and staff safety is prioritised.
If you have any questions then please do contact us
T: +44 (0)20 7922 1331 E: info@waterloohubhotel.com
Given the high volume of inquiries, it may take longer than usual for our teams to respond.
Emergency Services Contact Information
To obtain Emergency services directly from your apartment, please dial 9 followed by 999.
The switchboard operator will then ask for the service required; fire, ambulance, or police, and the address of the property.
In any emergency situation, or for general assistance, please do not hesitate to contact the Reception
Fire
In the event of fire contact the fire brigade immediately by using the apartment phone. Dial 9 followed by 999 and asking for the fire service. Next, activate the fire alarms within the building by smashing one of the ‘Break Glass’ boxes located in the common landing areas. Under no circumstance should guests attempt to tackle fires themselves.
Fire Alarm Testing
Our Fire alarm is tested every Monday at 11:00. It will sound for about two minutes and then will be silent.
If the alarm is sounded after this time, please leave your room immediately. Follow the illuminated Fire Exit signs to your nearest exit.
Fire Evacuation Procedures
On hearing the fire alarm please leave your room immediately.
Do not use the lift, but use the stairwell and exit the building using the main entrance.
The assembly point is in front of the hotel, at the carpark.
Buses
Situated outside the hotel are buses that will bring you directly to London’s most popular attractions including London Eye, Trafalgar Square, British Museum, The Natural History Museum and many more.
Train Stations & The Underground
Lambeth North Underground station is just a two-minute walk from the hotel, with stops in popular stops including Oxford Circus and Paddington Stations.
Taxis
If you require a lift to your destination and want to use one of London’s famous iconic taxis, you can hail one from just outside the hotel or ask our reception staff to book one for you.
Booking Local Tours & Activities
We work with Tourdesk to offer our guests not only a great selection of London’s and England’s most desired tours and activities but at a highly reduced cost. They have over 130 experiences for you to choose from covering all aspects and topics to include history, food and drink, dancing & music, sport, walking, and anything else you can possibly think of. Click here to view their list.
How Can We Help You?
Please feel free to use our FAQs page which should answer any questions that you may have. Please do not hesitate to contact reception by dialing 0 if there is anything they can help you with.
Child Policy
Children of any age are welcome and will need to be accompanied by an adult throughout their stay. All cots are subject to availability. The minimum age for check-in is 18.
Privacy Policy
As an affiliated company of the Edinburgh Collection, our data is collected and processed by the Edinburgh Collection. The Holyrood Aparthotel is regulated by the Edinburgh Collection privacy policy.
At the Edinburgh Collection, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.
We are Here to Help!
Our team is here to help whenever you need us, we are available 24 hours a day and our team will be able to assist you with any questions that you may have. Feel free to call or email them at any time:
By entering your details, you acknowledge that you have read and accept the privacy policy.
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Best Price Guarantee**
You won’t find a better deal anywhere else.
No Booking Fee:
Book now - pay later.
Free Cancellation** :
Subject to Conditions.
Priority Check-in*:
Subject to availability.