Welcome

Welcome to the Waterloo Hub Hotel & Suites

We would like to take this opportunity to thank you for choosing to stay with us at the Waterloo Hub Hotel & Suites.

We aim to provide an exceptional level of care and quality and want to ensure that each and every one of our guests has a personable and memorable experience whilst staying with us. To make sure your experience is both enjoyable and comfortable we have compiled this guest directory which will provide you with everything you may need to know about our hotel and rooms.

David Aylott

General Manager

 

Can’t find what you are looking for?

Our reception is available 24 hours a day and our team will be able to assist you with any questions that you may have. Feel free to call or email them at any time:

T: +44 (0)20 7922 1331

Important Information

Guest Safety, Comfort, and Well-Being

To ensure that all of our guests have a safe & enjoyable stay with us we ask that all guests follow our house rules:

  • That all guest vacate their room by 11 am on the day of departure. ​You can request a late checkout and keep your room until 2 pm for a fee of £15.
  • Please consider other guests in respect of noise levels. Many of our guests are families who have small children.
  • As a fire precaution, we do not allow the use of candles or other open flames within the hotel rooms. We ask for all residents under no circumstances to drape flammable objects such as towels or clothing, etc over light fittings or heaters.
  • Please refrain from smoking in all areas of the building. Please note that smoking in non-smoking areas is illegal in England and offenders may be prosecuted.

Services & Equipment Available

Our Digital Travel Companion

Our digital travel companion allows you to manage your reservation via your device. Whether you require information about your upcoming reservation, need to obtain an invoice from a previous stay, or want to learn more about our rooms or hotel then our digital companion makes it simple. The system also enables you to check-in and out online helping you to reduce your time at the reception desk. As well as these useful functionalities you can also add various enhancements to your stay. You will be provided with a link to our travel companion system (Voyager) within your reservation confirmation and pre-stay emails. You can access our travel companion system at any time pre-stay, whilst you are staying with us, and post-stay.

Breakfast

Sadly due to COVID-19 our restaurant and bar are currently closed. We are sorry for any inconvenience this may cause and look forward to welcoming you back as soon as we feel that is safe to do so.

At this time we cannot provide our traditional breakfast offerings but we have continental “Grab & Go” breakfast & lunch meals available. In reflection of these circumstances, we are allowing guests to consume their own food in our restaurant. Ordering via delivery services such as Deliveroo or Uber Eats is accepted at the hotel, ​just ask them to pop it in the designated area for contact-free delivery.

Our Restaurant

Breakfast

Whether you fancy waking up to a hearty full English, or a lighter continental selection, you’ll find a great choice of fresh food on offer for breakfast to help get your day off to the best start.

Breakfast is served between 07:00 and 10:30 weekdays and 07:00 and 11:00 on weekends

 

Lunch & Dinner

We offer a range of delicious dishes for dinner to please all palates. Whatever you’re craving, you’ll be spoilt for choice at dinnertime.

Our Bar & Lounge

Relax in our open plan lounge and dining area. Whether you fancy a quick drink with friends, family, or colleagues our bar has a great selection of wines, beers, and spirits to help you unwind after a long day of travel or sightseeing. Our lounge is the perfect place to work away on your laptop or read a great book with one of our craft coffees to hand.

Our bar is open 24 hours a day and room service is also available.

Click here to view our drinks menu

Room Service

Relax and let us deliver breakfast, lunch, dinner, or drinks straight to your room.

Breakfast

Whether you fancy waking up to a hearty full English, or a lighter continental selection, you’ll find a great choice of fresh food on offer for breakfast to help get your day off to the best start.

Breakfast is served between 07:00 and 10:30 weekdays and 07:00 and 11:00 on weekends

 

Lunch & Dinner

We offer a range of delicious dishes for dinner to please all palates. Whatever you’re craving, you’ll be spoilt for choice at dinnertime.

Click here to view our drinks menu

Luggage Storage

We provide free luggage storage to our guests after check-out. We can also store non-resident luggage for £5/piece. Simply speak with a member of our reception team upon departure.

Taxis

Our reception staff is more than happy to order taxis for our guests. The reception will normally call your room once your taxi has arrived.

Wake Up Calls

As Reception is open 24 hours, it is possible to order a wake-up call for any time of day or night.

Car Parking

The Waterloo Hub Hotel & Suites has an onsite car park which is managed independently by YourParkingSpace. Parking is chargeable and is available on a first-come-first-served basis. You can reserve a parking space by visiting their website. Cashless payments can be made on arrival at reception for those who have not reserved their space.

Please contact Support@yourparkingspace.co.uk for any payment issues relating to the operation of the car park. One of the YourParkingSpace’s customer service team will be able to assist you.

Please note that vehicles and their contents are left at the owner’s risk. We do not responsible for any loss or damage to vehicles or their contents.

Need directions?

The hotel is located at 54 Kennington Road, London, SE1 7BJ and the car park is just off Cosser Street, click here for directions 

Equipment Available in Your Room

Your room contains the following items:

  • Private phone
  • Hairdryer
  • Desk Fan
  • Kettle with sachets for hot drinks

If you cannot find the item you require then please contact a member of our reception team by dialing zero (0) on the phone in your room.

Wi-Fi

Wi-Fi Access

Wi-Fi is available throughout the premises.

There is no password required.

If you are experiencing problems with the service please contact Reception by dialing zero (0) on the phone in your room.

Telephone

Your Rooms Telephone

Direct Dial Number

All apartments have a direct dial number displayed on the telephones. For confirmation of this number please contact reception.

Telephone Charges

Please note that charges may apply when regional,  national, international, and mobile calls are made.

Telephone Directory

Dial the following numbers to access these services:

Reception – 0

Outside line – 9

Operator – (9) 100

Directory Enquiries – (9) 118 500

International Operator – (9) 118 505

 

International Dialing Codes

Australia – (9) 00 61

Belgium – (9) 00 32

Canada – (9) 00 1

Finland  – (9) 00 358

France  – (9) 00 33

Germany – (9) 00 49

Greece – (9) 00 30

Hong Kong – (9) 00 852

Hungary – (9) 00 36

India – (9) 00 91

Ireland (Republic of) – (9) 00 353

Italy – (9) 00 39

Japan – (9) 00 81

Luxembourg – (9) 00 352

Netherlands – (9) 00 31

New Zealand – (9) 00 64

Norway (9) 00 47

Poland – (9) 00 48

Portugal – (9) 00 351

South Africa – (9) 00 27

Spain – (9) 00 34

Sweden – (9) 00 46

Switzerland – 0 41

USA  – (9) 00 1

 

If you experience any difficulties, please do not hesitate to contact reception by dialing 0

Car Parking

Onsite Car Parking

The Waterloo Hub Hotel & Suites has an onsite car park which is managed independently by YourParkingSpace. Parking is chargeable and is available on a first-come-first-served basis. You can reserve a parking space by visiting their website. Cashless payments can be made on arrival at reception for those who have not reserved their space.

Please contact Support@yourparkingspace.co.uk for any payment issues relating to the operation of the car park. One of the YourParkingSpace’s customer service team will be able to assist you.

Please note that vehicles and their contents are left at the owner’s risk. We do not responsible for any loss or damage to vehicles or their contents.

 

Need directions?

The hotel is located at 54 Kennington Road, London, SE1 7BJ and the car park is just off Cosser Street, click here for directions 

COVID-19

Our Commitment to a Safe & Enjoyable Stay

Here at the Waterloo Hub Hotel & Suites, the safety, comfort, and well-being of you and our team is our main priority. Therefore, we have acted, in line with the government’s guidance, to ensure that you have a safe and enjoyable stay in one of our rooms. As the government guidelines are ever-changing you can click here to view our list of the changes we have made to ensure our guests and staff safety is prioritised.

If you have any questions then please do contact us

T: +44 (0)20 7922 1331  

Given the high volume of inquiries, it may take longer than usual for our teams to respond.

Emergency Services & Proceeders

Emergency Services Contact Information

To obtain Emergency services directly from your apartment, please dial 9 followed by 999.

The switchboard operator will then ask for the service required; fire, ambulance, or police, and the address of the property.

In any emergency situation, or for general assistance, please do not hesitate to contact the Reception

Fire

In the event of fire contact the fire brigade immediately by using the apartment phone. Dial 9 followed by 999 and asking for the fire service. Next, activate the fire alarms within the building by smashing one of the ‘Break Glass’ boxes located in the common landing areas. Under no circumstance should guests attempt to tackle fires themselves.

Fire Alarm Testing

Our Fire alarm is tested every Monday at 11:00. It will sound for about two minutes and then will be silent.

If the alarm is sounded after this time, please leave your room immediately. Follow the illuminated Fire Exit signs to your nearest exit.

Fire Evacuation Procedures

On hearing the fire alarm please leave your room immediately.

Do not use the lift, but use the stairwell and exit the building using the main entrance.

The assembly point is in front of the hotel, at the carpark.

Transportation

Buses

Situated outside the hotel are buses that will bring you directly to London’s most popular attractions including London Eye, Trafalgar Square, British Museum, The Natural History Museum and many more.

The Underground

Lambeth North Underground station is just a two-minute walk from the hotel, with stops in popular stops including Oxford Circus and Paddington Stations.

Taxis

If you require a lift to your destination and want to use one of London’s famous iconic taxis, you can hail one from just outside the hotel or ask our reception staff to book one for you.

Tours & Activities

Booking Local Tours & Activities

We work with Tourdesk to offer our guests not only a great selection of London’s and England’s most desired tours and activities but at a highly reduced cost. They have over 130 experiences for you to choose from covering all aspects and topics to include history, food and drink, dancing & music, sport, walking, and anything else you can possibly think of. Click here to view their list.

Frequently Asked Questions

How Can We Help You?

Please feel free to use our FAQs page which should answer any questions that you may have. Please do not hesitate to contact reception by dialing 0 if there is anything they can help you with.

Our Policies

Child Policy

Children of any age are welcome and will need to be accompanied by an adult throughout their stay. All cots are subject to availability. The minimum age for check-in is 18.

Privacy Policy

As an affiliated company of the Edinburgh Collection, our data is collected and processed by the Edinburgh Collection. The Holyrood Aparthotel is regulated by the Edinburgh Collection privacy policy.

At the Edinburgh Collection, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Contact Us

We are Here to Help!

Our team is here to help whenever you need us, we are available 24 hours a day and our team will be able to assist you with any questions that you may have. Feel free to call or email them at any time: